방금 접수된 주문정보의 변경이 가능한가?
페이지 정보
작성자 관리자 조회 9,532회 댓글 0건 작성일 14-07-02 03:49본문
주문넣은 후 주문정보를 변경해야 할경우가 있을 겁니다. 이럴경우의 답변이 아이허브 홈페이지에 나와 있네요.
Q: 방금 접수된 주문정보의 변경이 가능한가요?
A: "준비중""단계의 주문의 경우, 출고되기전 접수된 내용을 변경하거나 주문을 취소할 수 있습니다. 선택한 제품의 수량을 줄이거나 취소가 가능합니다. ""출고준비"" 상태로 변경된 주문은 변경 혹은 취소되지 않습니다. 접수된 주문의 진행상태를 확인하시기 위해서는 주문기록 페이지(Order History)페이지를 참조하시면 됩니다. 주문변경시, 선택된 제품의 수량을 늘릴 수는 없습니다. 제품을 추가하길 원하실 경우, 접수된 기존주문은 먼저 취소하시고 원하시는 제품과 수량으로 새로운 주문을 접수해 주셔야 합니다.
중요사항: 신용카드 결제는 제품이 출고되는 시점에 완료되고 있습니다. 주문접수시에는 결제완료가 이루어지지 않으며 카드사에 승인만 요청되고 있습니다. 사용하신 은행/신용카드 회사에 따라 승인 처리완료 시간이 차이가 있을 수 있습니다. 간혹 승인내역과 실결제 내역이 이중으로 나타날 수도 있느나 1개의 주문에는 1회 결제완료되고 있습니다"
[영어버전]
Q: I just placed my order can I make any changes to it?
A: You can cancel or modify an order so long the status of the orders states "In Progress" or "Ready to Pick".
Once the status states "Ready to Ship," you cannot cancel or modify.
To see the status, log into your iHerb account.
In addition, as long as the However, to add more items, you have to cancel the entire order and place a new one with the new items added to it; or simply place a new order for the new items.
To cancel or modify:
A- Make sure you are logged into your account.
B- If you don't see your order numbers, click on "My account" at the top right, or "Order history" inside your account
C- Click on "Modify" in front of each order and follow the instructions.
Once the status states "Ready to Ship," you cannot cancel or modify.
To see the status, log into your iHerb account.
In addition, as long as the However, to add more items, you have to cancel the entire order and place a new one with the new items added to it; or simply place a new order for the new items.
To cancel or modify:
A- Make sure you are logged into your account.
B- If you don't see your order numbers, click on "My account" at the top right, or "Order history" inside your account
C- Click on "Modify" in front of each order and follow the instructions.
Please note that your original order has been authorized with your credit card, but not actually charged.
We charge your credit card only at the time of shipment, but your bank may hold on to this authorization for a few days depending on their policies.
In short, if you place an order, cancel it and then immediately place another order, it will look like you were charged twice; however, one is simply an authorization and will not go through while the second charge will.
We charge your credit card only at the time of shipment, but your bank may hold on to this authorization for a few days depending on their policies.
In short, if you place an order, cancel it and then immediately place another order, it will look like you were charged twice; however, one is simply an authorization and will not go through while the second charge will.
